We service the Greater Monadnock region, eastern Vermont, and the Upper Pioneer Valley in western and central MA

Your Local Garage Door Specialists!

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FAQs

Keene Door

Have a garage or overhead door-related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • Why aren't prices listed on your website?

    The reality is, there isn’t a one-size-fits-all price for garage doors. Several factors come into play when selecting the perfect door for your space, including style, size, headroom, thickness, windows, opener type, springs, and insulation value, among others. Our team collaborates with you to offer personalized recommendations, ensuring a practical, custom solution that meets both your needs and budget. If you're seeking a garage door company, contact Keene Door today!

  • How do I get started selecting a garage door?

    Our Garage Door Selector is the perfect starting point! It allows you to refine your options based on preferred styles and components. Once you’ve explored your choices, give us a call, and we’ll schedule a visit to take precise measurements and bring along specific samples and color chips to guide you through the selection process. If you have garage doors that need to be serviced, contact Keene Door today!

  • My garage floor is uneven, leaving a gap between the door and the floor, allowing pests and rain to enter. Can you help resolve this issue?

    Most often, yes. If this is a new garage door that we will be installing, our estimator would have (in the measurement process) engineered a specific bottom seal to compensate for the gap. If this is an existing garage door, we often can replace or apply a new bottom seal, or rodent seal as a solution.


    For additional service on garage doors, contact Keene Door today!

  • Only one section of my garage door is damaged. Do I have to replace the whole door?

    In most cases, no. As long as the door style is still being manufactured, we can simply replace the damaged panel sections instead of doing full garage door repairs. We replace panels from most major garage door manufacturers. According to This Old House, the cost of installing a garage door generally ranges from $200 to $500, depending on the job's complexity. If you experience issues with your garage door during this time, contact Keene Door today to learn more!

  • How often do my doors need to be serviced?

    For COMMERCIAL and INDUSTRIAL businesses, we recommend scheduling a tune-up, tightening, and lubrication for overhead doors twice a year (in the spring and fall), depending on the door type and frequency of use. For RESIDENTIAL garage doors, a service schedule every two years is ideal for maintaining the largest and most frequently used door in your home. (Refer to our 19-point service checklist.) For additional garage door repairs, contact Keene Door today!

  • What can I expect for a new garage door resale value?

    The national average for a garage door replacement value is 97.5% according to the Hanley Wood Remodeling Cost vs. Value Report. A garage door replacement even exceeds the recouped value of a kitchen or bath remodel! The data included the cost of removal and disposal of an existing 16 X 7-foot door, the installation of a new four-section door constructed of high tensile strength steel with two coats of factory-applied paint, foam insulated, insulated windows, heavy-duty galvanized tracks, and lifetime warranty. Hardware included galvanized steel hinges and ball-bearing urethane rollers.


    To learn more about garage door installation, contact Keene Door today!

  • I heard a loud bang in the garage and now my door won't open or is very heavy to manually open.

    Several things could have happened. The most common issue after hearing a loud bang is likely a broken spring. Take a look to see if your springs are intact. If you have EXTENSION springs (which run along the horizontal track sections), check to ensure that both springs are attached and not dangling. If you have TORSION spring(s) (located directly above the door on a shaft), look to see if there is a break or split in the spring coil. We do NOT recommend operating the door if you have a broken spring, as this can lead to injury or further damage to the door system.


    Call us to schedule a repair. We stock a large selection of EXTENSION spring weight ranges in our trucks and shop. In the case of a TORSION spring, we can usually provide a temporary repair and follow up with a new replacement within a week or less.

    Other potential issues, besides broken springs, could include damaged tracks, broken cables, or faulty pulleys.

    If you notice anything broken, please contact us for service. Your garage door has many components that can be dangerous to handle, especially under tension. Our certified technicians have the training, equipment, and tools necessary to safely restore your garage door to smooth operation. Reach out to Keene Door today to hear from a garage door company!

  • How do I program my garage door remote?

    Follow these basic steps to program most garage door remotes. You will need a ladder to access your overhead operator: 

    Find the Learn button on the overhead operator (usually located on the back under one of the light covers).

    The Learn button will either be a small round yellow button, or on later models, a ½” square button either purple, green, or red. 

    Once you have located this button, simply press it. Do not hold it in, just press it and release it. 

    After pressing the Learn button, press the button on your remote that you wish to use to open this specific door. After waiting 3-5 seconds, press the remote button again. 

    If the remote synced with the operator, your door should start to move. If this doesn’t work, call or text us and we will try to walk you through the process or schedule a service call to set it up for you. Depending on the year, make, and model of your opener, these steps may differ. My garage door opener runs but isn't lifting the door. If you require assistance with your garage door installation in Charlestown, NH, contact Keene Door today!

  • My garage door opener is functional but isn't lifting the door. What could be the issue?

    It could be a chain or belt misaligned but most likely is due to a worn or stripped gear in the operator. We stock replacement gear kits for most major operators on our service vans and in our shop. Be sure to reach out to Keene Door if you need garage door repairs in Brattleboro, VT today!

  • My garage door won't come down unless I press and hold the wall button. Sometimes it starts to come down but then reverses part of the way. What is causing this?

    Most likely the cause is that something is blocking the safety eyes (one on each side of the door mounted 4-6” at the bottom of the tracks). Check to see that nothing is blocking either of the eyes and that they are clear of dirt and cobwebs. Check to see that both eyes are lit and not blinking. One should be a solid, non-blinking green, and the other a solid yellow/orange. If one is blinking, that means that one of the two eye sensors may have been bumped and is now out of alignment. Often a slight adjustment either up/down or in/out to the blinking sensor to get it lighting up steadily will solve the problem. If not, you may have a broken wire or lack of power to one of the eye sensors. Another expensive cause may be a blown logic board in the opener. We often see this if there has been a power surge recently. We stock logic boards for most Raynor, Chamberlain, and LiftMaster model openers. If you require garage door repairs in Orange, MA, be sure to contact Keene Door today!

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