FAQs

Keene Door

  • Why aren't prices listed on your website?

    Garage door pricing varies significantly based on multiple specifications. Factors such as style, size, available headroom, door thickness, window options, opener selection, spring types, and insulation requirements all influence the final cost. We work directly with each customer to provide tailored recommendations that balance practical requirements with budget constraints, delivering a custom solution designed for your specific application. Contact Keene Door today if you're looking for a garage door company.
  • How do I get started selecting a garage door?

    Begin with our Garage Door Selector tool, which helps narrow your options according to your preferred styles and components. After reviewing your selections, contact us to arrange an on-site visit where we'll take accurate measurements and present relevant samples and color options to assist your decision-making process. For garage door service needs, contact Keene Door today.
  • My garage floor is uneven, leaving a gap between the door and the floor, allowing pests and rain to enter. Can you help resolve this issue?

    In most situations, we can address this problem. For new installations, our estimator measures and designs a custom bottom seal to accommodate the gap during the initial assessment. For existing doors, we can typically install a replacement bottom seal or rodent seal to resolve the issue. Contact Keene Door today for additional garage door service.
  • Only one section of my garage door is damaged. Do I have to replace the whole door?

    Typically, complete door replacement is not necessary. If the manufacturer still produces your door model, we can replace only the damaged panel sections rather than performing extensive repairs to the entire door. We handle panel replacements for most major garage door manufacturers. Contact Keene Door today if you experience garage door issues to learn more.
  • How often do my doors need to be serviced?

    For commercial and industrial facilities, we recommend overhead door tune-ups, tightening, and lubrication twice annually—typically in spring and fall—though this may vary based on door type and usage frequency. For residential garage doors, service every two years helps maintain the largest and most frequently operated door in your home. Reference our 19-point service checklist for details. Contact Keene Door today for additional garage door repair services.
  • What can I expect for a new garage door resale value?

    According to the Hanley Wood Remodeling Cost vs. Value Report, the national average return on garage door replacement is 97.5%, exceeding the recouped value of kitchen or bathroom remodels. This data reflects removal and disposal of an existing 16 X 7-foot door, plus installation of a new four-section door made from high tensile strength steel with dual factory-applied paint coats, foam insulation, insulated windows, heavy-duty galvanized tracks, and a lifetime warranty. Hardware includes galvanized steel hinges and ball-bearing urethane rollers. Contact Keene Door today to learn more about garage door installation.
  • I heard a loud bang in the garage and now my door won't open or is very heavy to manually open.

    Multiple issues could be responsible. The most common cause after a loud bang is a broken spring. Inspect your springs for damage. For extension springs, which run along the horizontal track sections, verify both springs remain attached and are not hanging loose. For torsion springs, located above the door on a shaft, check for breaks or splits in the spring coil. We strongly advise against operating the door with a broken spring, as this risks injury or additional damage to the door system. Contact us to schedule a repair. We maintain a comprehensive inventory of extension spring weight ranges in our vehicles and shop. For torsion springs, we typically provide a temporary repair and complete the permanent replacement within one week or less. Other possible issues include damaged tracks, broken cables, or faulty pulleys. If you identify any broken components, contact us for service. Garage doors contain numerous components that can be hazardous to handle, particularly under tension. Our certified technicians possess the training, equipment, and tools required to safely restore proper garage door operation. Reach out to Keene Door today to speak with a garage door company.
  • How do I program my garage door remote?

    Follow these general steps to program most garage door remotes. You'll need a ladder to reach your overhead operator. Locate the Learn button on the overhead operator, usually positioned on the back under a light cover. The Learn button is either a small round yellow button or, on newer models, a ½-inch square button in purple, green, or red. Once located, press and release the button without holding it down. After pressing the Learn button, press the button on your remote you want to use for this door. Wait 3-5 seconds, then press the remote button again. If the remote successfully synced with the operator, your door should begin moving. If this process fails, call or text us and we'll guide you through the steps or schedule a service call to complete the setup. These steps may vary depending on your opener's year, make, and model. Contact Keene Door today if you need assistance with garage door installation.
  • My garage door opener is functional but isn't lifting the door. What could be the issue?

    The problem could involve a misaligned chain or belt, though the most probable cause is a worn or stripped gear inside the operator. We stock replacement gear kits for most major operators on our service vehicles and in our shop. Reach out to Keene Door if you require garage door repairs.
  • My garage door won't come down unless I press and hold the wall button. Sometimes it starts to come down but then reverses part of the way. What is causing this?

    The most probable cause is an obstruction or misalignment of the safety eyes mounted on each side of the door, positioned 4-6 inches above the floor at the track bottom. Verify nothing is blocking either eye and that both are free of dirt and debris. Confirm both eyes are illuminated without blinking. One should display a solid, non-blinking green light, while the other shows a solid yellow or orange light. A blinking light indicates one sensor may have been bumped out of alignment. A slight adjustment up, down, in, or out to the blinking sensor to achieve a steady light often resolves the issue. If adjustment doesn't work, you may have a broken wire or power supply problem to one sensor. Another potential cause is a failed logic board in the opener, which we frequently observe following power surges. We stock logic boards for most Raynor, Chamberlain, and LiftMaster model openers. Contact Keene Door today if you need garage door repairs.